Mall St. Matthews FAQs
GENERAL INFORMATION
Mall St. Matthews’ hours are Monday–Saturday: 11AM–8PM and Sunday: 12PM–6PM.
Mall St. Matthews’ phone number is 502.893.0312.
Mall St. Matthews’s address is 5000 Shelbyville Road, Louisville, KY 40207.
To get to Mall St. Matthews, you should take Interstate 265, Exit 20, Shelbyville Rd.
The nearest city to Mall St. Matthews is Louisville, which is 10 miles away.
Yes, Mall St. Matthews supports mall walkers, and the entrances are unlocked one hour before mall operating hours for walkers.
You can find job openings for Mall St. Matthews by visiting www.mallstmatthews.com/en/jobs.
Yes, pets are allowed as Mall St. Matthews is a dog-friendly center, but all dogs must be leashed, well-behaved, and cleaned up after by their owners.
Yes, backpacks are allowed at Mall St. Matthews.
Yes, Mall St. Matthews has a parental guidance policy that applies on Fridays and Saturdays after 4pm, stating that all minors must be accompanied by a parent/guardian 21 years of age or older with a photo ID.
The smoking policy at Mall St. Matthews is that it is a smoke-free property.
No, scavenger hunts are not allowed at Mall St. Matthews.
Yes, we have information about area hotels and the surrounding area near Mall St. Matthews, as the Hilton Garden Inn is located on mall property, and for the latest information on things to do in the Louisville metro area, you can visit: gotolouisville.com.
You can find information about local attractions near Mall St. Matthews and the Louisville metro area by visiting: www.gotolouisville.com.
No, mall gift cards are no longer available for online purchase. However, all previously purchased mall gift cards remain valid and will still be honored. For existing gift cards: • Check your balance: Visit AmexGiftCard.com/Balance or call 1-888-846-4308. • Questions or issues: Call 1-888-846-4308 for assistance. While we no longer have an online gift card program, we encourage you to purchase a gift card from one of our many retailers! Yes, Gift Cards let your friends, colleagues and loved ones shop where and how they want. Whether it’s at one store or several, the choice is up to them. It’s a perfect gift that’s never sold out. Visit https://www.buyggpgiftcards.com/ to purchase and see complete details.
RESTROOMS & LOUNGES
The restrooms at Mall St. Matthews are located at the food court entrance, next to the Red Robin entrance, and in the lower grandstand next to Aeropostale.
The family restrooms at Mall St. Matthews are located in the lower grandstand, next to Aeropostale.
The Baby Care lounges at Mall St. Matthews are located in the lower grandstand, next to Aeropostale.
No, there is not a place dedicated to nursing at Mall St. Matthews.
The general seating areas at Mall St. Matthews include plenty of general seating near the Food Court, as well as locations near Palmetto Moon, Hollister, and Dillards.
SERVICES
Yes, Mall St. Matthews has a children’s play area, and the childen’s indoor play area is located in the Women’s Dillard’s wing, near Auntie Anne’s and Cinnabon.
Yes, there are children’s activities at Mall St. Matthews, as we have a children’s play area located in the Dillard’s wing.
Yes, there are children’s activities at Mall St. Matthews, as we have a children’s play area located in the Dillard’s wing.
Yes, there is a movie theater at Mall St. Matthews; Cinemark is located passed Dave & Busters, and you can visit their website for more information: https://www.cinemark.com/theatres/ky-louisville/cinemark-mall-st-matthews-and-xd.
No, there is not a farmers market at Mall St. Matthews.
No, there is not a dog park at Mall St. Matthews; however, our mall is dog-friendly.
No, there is not a carousel at Mall St. Matthews.
No, there are no electric scooters at Mall St. Matthews.
Yes, there are massage chairs at Mall St. Matthews located inside The Cheesecake Factory mall entrance, in front of Palmetto Moon, near Men’s Dillard’s, and in the Women’s Dillard’s wing.
Yes, gift wrapping services are available at Mall St. Matthews for the 2025 holiday season, weekends only 11/28 - 12/24, just inside the Cube entrance, next to Zappos! and Victoria’s Secret.
No, curbside pickup is not available at Mall St. Matthews.
No, there are no shuttle services at Mall St. Matthews.
No, Mall St. Matthews does not offer jump starts.
The lost vehicle protocol at Mall St. Matthews is that Security dispatch will utilize CC cameras and patrol to assist; please contact security at 502.648.7358.
The towing protocol at Mall St. Matthews is that Security will tow unattended vehicles after 3 days; each day a vehicle is unattended, they will receive a tow sticker, and once 3 stickers are on the vehicle, it will be towed.
No, Mall St. Matthews does not have a foreign currency exchange.
No, there is not a sales tax return service for international travelers at Mall St. Matthews.
STORES & DINING OPTIONS
No, there is no outdoor dining at Mall St. Matthews.
Mall St. Matthews has options for group dining in the Food Court only.
PARKING & VALET
Yes, there is local parking at Mall St. Matthews available in our lot surrounding the mall, and a two-story garage located behind JCPenney on the South side of the mall.
No, valet parking is not available at Mall St. Matthews.
No, there are not any electric car charging stations in the Mall St. Matthews parking lots.
No, there is not preferred family parking at Mall St. Matthews.
SECURITY
You can contact mall security at Mall St. Matthews at 502.648.7358; the office is located at the food court, behind Charleys Cheesesteaks.
You can contact mall security at Mall St. Matthews at 502.648.7358; the office is located at the food court, behind Charleys Cheesesteaks.
Yes, Mall St. Matthews offers safety escorts; please contact 502.648.7358.
No, Mall St. Matthews does not offer police assistance; please call 911.
No, Mall St. Matthews does not offer medical assistance; please call 911.
AMENITIES
Yes, manual wheelchairs are available to borrow free of charge at Mall St. Matthews in the management office, located in the Food Court behind Charley’s Cheesesteaks.
Yes, Zoomaroo strollers are available to rent at Mall St. Matthews with two locations: the El Nopal entrance on the South side of the mall, and the Cheesecake Factory entrance located on the North side.
Yes, mobile charging stations are located in general seating areas near the food court at Mall St. Matthews.
The ATMs at Mall St. Matthews are located near The Buckle, and in the JCPenney Court.
No, there is no FedEx, UPS, or USPS drop off at Mall St. Matthews.
No, there are no bike racks at Mall St. Matthews.
MALL FEEDBACK
Mall St. Matthews’s mall management office is located in the Food Court, behind Charley’s Cheesesteaks.
You can submit feedback about Mall St. Matthews at stmatthewsadmin@ggp.com or 502.893.0312. -